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Thursday, October 7 • 11:00am - 12:00pm
Can Cloud-Enabled Contact Centers Help Your Organization Develop a Competitive Edge?

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Financial institutions and Fintechs are transforming the retail banking experience into a seamless, mobile-first customer experience by leveraging cloud communication solutions. By providing compliant, secure authentication services and omni-channel support, your customers can feel more secure sharing their data. Your employees benefit from quicker processing of customer requests/issues using the latest digital technologies. Understand how your organization can provide a more secure, consistent, and frictionless authentication experience for your customers and employees. During this session we will discuss:

  • Maintaining Security Policies Within the Cloud
  • Leveraging AI to Increase Customer and Employee Satisfaction
  • How to Simplify the Technology Upgrade Continuum
  • Cloud Migration Best Practices for Financial Institutions & Fintechs
Come away with the information you need to build a business case for a successful transition to the cloud. 

avatar for Bob Backes

Bob Backes

Director – Financial Services Sales, Avaya
Bob Backes is the Director of Financial Services for Avaya’s Global Accounts. In this role he has accountability of establishing Avaya solutions that specifically meet and exceed the specialized and critical needs of large financial institutions. Bob spent 17 years as SVP at Wells... Read More →
avatar for Steve Millan

Steve Millan

Director – CX Transformation, Avaya
Steve Millan is a Director leading the CX Transformation team for Avaya. His role is to assist organizations in migrating from a traditional contact center support strategy to a Customer Experience focused strategy that spans technology, process, customer engagement, and cloud.Steve... Read More →

Thursday October 7, 2021 11:00am - 12:00pm CDT
Live Online Stream