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Bob Backes

Bob Backes is the Director of Financial Services for Avaya’s Global Accounts. In this role he has accountability of establishing Avaya solutions that specifically meet and exceed the specialized and critical needs of large financial institutions. Bob spent 17 years as SVP at Wells Fargo overseeing the contact center technology solutions for the overall enterprise. Having supported one of the industries largest and most complex contact center solutions for almost two decades he is committed to helping financial institutions of all size plan for and execute on cloud strategies that meet their unique needs.

He works with the dedicated account teams at Avaya to identify how financial institutions can execute on the transformational journey of migrating from premise-based solutions to CCaaS solutions offered in dedicated and hybrid cloud environments. Bob works across Avaya’s product management teams as well as current and future alliance partners to ensure that critical capabilities required by financial services institutions are available and extensible to ensure strategic customer and employee experiences are attained.

He has a very consultative approach to help companies find the best path forward to realize their transformational goals by meeting and exceeding their customers’ expectations. His mission is satisfying the stringent security controls required by regulators in a cloud environment, while also adapting to customer’s evolving experience expectations at large scale.
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  • Filter By Date The U.S. Fintech Symposium Oct 4 -22, 2021
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