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Steve Millan

Steve Millan is a Director leading the CX Transformation team for Avaya. His role is to assist organizations in migrating from a traditional contact center support strategy to a Customer Experience focused strategy that spans technology, process, customer engagement, and cloud.

Steve has over 20 years of industry experience in customer service and has had many roles within customer service organizations including support, operations, implementation, consulting, engineering, and sales. Within the CX Transformation Team, Steve is a liaison between Avaya customers and the Avaya Solutions and Technology development organization. This partnership helps to facilitate the creation of Avaya’s recommended migration strategy for customers and identify innovative solutions to transform Customer Experience and Engagement.

Steve is also a member of the Salesforce Alliance team, assisting in joint development and go to market initiatives. Lastly, Steve is involved in helping create Avaya’s forward-looking vision and strategy from a technology perspective. Steve resides in Phoenix, Arizona.
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  • Filter By Date The U.S. Fintech Symposium Oct 4 -22, 2021
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